Refund Policy

Cancellations Before Lab Submission

If you cancel your order before it has been submitted to the dental laboratory for fabrication, you will receive a full refund minus the $59.99 Service Fee. This fee covers the cost of the impression kit, order processing, and the initial licensed DDS review — work that has already been performed at the time of cancellation.

To request a cancellation, contact us as soon as possible at help@klyrosdental.com.

Orders Submitted to the Lab

Once your order has been submitted to the dental laboratory for fabrication, it is considered final. Custom dental appliances are fabricated specifically for you and cannot be restocked or reused. Refunds are not available after lab submission.

If you experience fit or comfort issues after delivery, please refer to the Klyros Fit Assurance™ program, which provides a structured process for adjustments.

DDS Clinical Ineligibility

If the reviewing licensed dental professional determines that a prescription is not clinically appropriate for your case, your order will not proceed to fabrication. In this situation you will receive a full refund minus the $59.99 Service Fee, which covers the DDS clinical review already performed.

Post-Delivery Support — Klyros Fit Assurance™

What Is Not Covered

• Orders cancelled after lab submission
• Fit issues resulting from poor impression quality, as determined by the reviewing DDS
• Changes in oral anatomy after the original impressions were taken
• Damage or wear resulting from misuse or failure to follow care instructions
• Impression kits that have been used or opened
• Requests submitted outside the 60-day Fit Assurance™ window

Questions

For questions about your order or this policy, contact us at help@klyrosdental.com.