What does the Klyros Fit Assurance™ cover?

The Klyros Fit Assurance™ covers your appliance for 60 days from the date of delivery, including up to 3 free DDS-reviewed adjustments for fabrication-related fit issues.

How do I submit a fit concern?

After the 5-day acclimation period, submit your concern through our secure patient form with photos and a completed questionnaire. Your licensed reviewing dentist will evaluate your case.

What happens if 3 adjustments don't resolve the fit issue?

If the fit is still not correct after 3 DDS-reviewed adjustments, you may opt for a Priority Remake at a flat rate of $199, which includes a new DDS review, new impressions if needed, full lab fabrication, and round-trip shipping.

Can I get a refund if I cancel my order?

If you cancel before your order is submitted to the lab, you will receive a full refund minus the $59.99 Service Fee. Once submitted to the lab, the order is final due to the custom nature of the appliance.

Klyros Dental

Policy

Klyros Fit Assurance™

We stand behind every custom appliance coordinated through Klyros Dental.

Every appliance is custom-made specifically for you. While we work hard to provide your reviewing dentist with detailed information for the best possible fit, we understand that minor fit or comfort issues can occasionally arise with any new removable dental appliance. When that happens, we're here to help you through it.

What's Covered

The Klyros Fit Assurance™ covers your appliance for 60 days from the date of delivery. Please allow at least 5 days after receiving your appliance before submitting a fit concern. It is normal for a new removable appliance to require a short adjustment period as your mouth acclimates. Minor discomfort, pressure, or speech changes in the first few days typically resolve on their own.

If you are still experiencing fit or comfort issues after the 5-day acclimation period, here's exactly what happens:

Submit Your Fit Concern

Submit your concern through our secure patient form: Submit a Fit Concern. Please complete the full questionnaire and include clear photos showing the issue. The more detail you provide, the better your reviewing dentist can evaluate your case.

DDS Review

Your licensed reviewing dentist will personally review your submission to determine whether the issue is related to appliance fabrication. This clinical review is required before any adjustment or remake. If the DDS determines the issue stems from impression quality, changes in your mouth since the original impressions, or other factors unrelated to the appliance itself, the Fit Assurance™ will not apply and the case will be closed.

Free Adjustments (Up to 3)

If the DDS confirms a fabrication-related issue, we will coordinate up to 3 free adjustments with the dental lab. We cover shipping both ways for each adjustment. Every change goes through the same DDS review process.

If 3 Adjustments Don't Resolve It

If the fit is still not correct after 3 DDS-reviewed adjustments, you have the option for a Priority Remake at a flat rate of $199. This includes a new DDS review, new impressions if needed, full lab fabrication, and round-trip shipping — a completely new custom appliance built from scratch.

If you choose not to proceed with the Priority Remake, a Case Closure Notice will be issued and the Fit Assurance™ will be considered fulfilled.

What Fit Assurance™ Does Not Cover

Fit issues determined by the DDS to result from poor initial impression quality
Changes in your mouth or oral anatomy after the original impressions were taken (e.g., extractions, significant weight changes, or additional dental work)
Damage, breakage, or wear from misuse or failure to follow care instructions
Submissions outside the 60-day window
Submissions before the 5-day acclimation period
Cases where the original appliance is not returned when required

Cancellations & Refunds

If you cancel before your order is submitted to the lab, you will receive a full refund minus the $59.99 Service Fee, which covers the impression kit, order processing, and initial DDS review.
Once submitted to the lab, your order is final due to the custom nature of the appliance.
If the reviewing DDS determines you are not a clinical candidate, your order will not proceed and you will receive a refund minus the $59.99 Service Fee.

Questions

For general questions, email us at help@klyrosdental.com. For fit concerns, please use the secure patient form above so your reviewing dentist receives it directly.